FAQ
1. What is your return policy?
You have 30 days from the date of delivery to request a return. Items must be in their original condition, unworn, and with all tags attached. For more details, please see our Refund and Return Policy.
2. How long does shipping take?
Orders are processed within 1-2 business days. Once shipped, you can expect delivery within 3 to 4 business days.
3. Do you offer free shipping?
Yes! We provide free shipping on all orders within the United States.
4. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing your order. After this time, we may not be able to accommodate your request.
5. What payment methods do you accept?
We accept various payment methods, including major credit cards and PayPal.
6. Do you ship internationally?
Currently, we only ship to addresses within the United States. We do not ship to P.O. boxes or international addresses at this time.
7. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at contact@thepinkpoodle.shop or call +1 (213) 280-8976. We will assist you in resolving the issue.
9. How do I contact customer service?
You can reach our customer service team via email at contact@thepinkpoodle.shop or by phone at +1 (213) 280-8976 during business hours, Monday to Friday, from 9 AM to 5 PM CST.
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